How Expertise AI Detects and Resolves Knowledge Gaps

What happens when the AI cannot answer a question

Automatically detect, group and resolve knowledge gaps so the AI improves continuously.

How Knowledge Gap works

When the AI agent cannot confidently answer a query, Knowledge Gap makes that limitation visible and actionable. The core capabilities are outlined below.

What a knowledge gap means for an AI agent

A knowledge gap occurs when the AI agent does not have enough information to fully answer a customer question, often because documentation is missing or incomplete. Addressing these gaps improves answer accuracy and reduces repeat unresolved queries.

Estimate impact on pipeline value

Teams evaluating return on investment can use the Expertise AI pipeline calculator to estimate how closing knowledge gaps may affect pipeline value and overall resolution efficiency.