O que nossos clientes dizem
I can confidently say that Expertise AI has been a game changer in the Customer Facing Chatbot world. The amount of analytics, features and other content is amazing to work with and make real decisions based on real data!
Colter Mahlum
CEO/AI Engineer @ Mahlum Innovations LLC
We've been a long time user of Expertise AI, and found an easy to deploy AI agent that we could train quickly, and was always on 24/7 to help visitors to our website. In a complex b2b IT environment, our product platform is deep and complex, and we found your agents expertly connecting with visitors to our website. Thanks so much!
Will Gibson
Vice President of Marketing Amplifier @ Maplewave
“Simple Setup, Stellar Support, and Powerful Integrations / Data”
It has been a pleasure working with Expertise AI. I started with them on a free version through Chatsimple, and was hooked from the moment I created our AI Customer Agent for our website. It was so simple to set up, and the customer service / support I got from the (now Expertise AI) team was stellar. I highly recommend using their service. Also, the organization, integrations, and amount of data to work with on this platform are all fantastic.
Jamie Beth P.
Director of Marketing @ Tipping Point Media
When I was looking for an AI customer outreach platform I decided to give expertise.ai a try based on the stellar reviews I had seen. Everything is WAY easier than I expected. Whether you're familiar with AI engagement or you're just getting started it's easy to use but has the depth companies like mine need to answer more detailed technical questions. My expertise.ai bot functions autonomously, guiding customers to content and collecting leads. Then, I get the leads delivered into HubSpot for a quick follow-up from our sales team. It JUST WORKS! No need for complex and expensive homegrown AI agents here (cough cough CLAY). I love it.
Joshua Smith
Director of Growth and Marketing Operations @ Octavo Systems
My favorite thing about using Expertise AI is how it helps us capture high quality leads directly from website visitors through natural voice conversations. Instead of relying only on static forms or chat widgets, users can talk to an AI agent, ask real questions, and share real intent, which makes the interactions feel much more engaging and human. Expertise AI has helped us collect a significant number of strong potential leads from our website traffic. Many of these leads come from users who actively engage with the voice AI agent, which gives us richer context and clearer signals compared to traditional lead capture methods. This has improved both the quantity and quality of inbound leads and made our sales and follow up efforts more effective.
Shaocheng Yang
Sr. DX Product Manager @ Agora.io
“Excellent experience”
What do you like best about Expertise AI?
What we appreciate most is that with each client interaction, the chatbot continuously improves its performance. The integration process is seamless, and the platform is incredibly easy to use.
What do you dislike about Expertise AI?
Up to this point, we have no concerns or issues to report.
What problems is Expertise AI solving and how is that benefiting you?
ChatSimple has effectively addressed the challenge of delivering immediate responses to our clients, which has greatly enhanced our relationships with potential customers.
Carmen F.
General Manager · Mid-Market (51-1000 emp.)
“Surprisingly Good AI Enablement Tool (not just a chatbot)”
What do you like best about Expertise AI?
Easy to use without needing a lot of technical support. Helpful and responsive support team. AI summaries and information are good and accurate.
What do you dislike about Expertise AI?
If you're not a HubSpot expert it will take a bit to integrate with your HubSpot workflow, but just jump on a call with Vinay and he'll solve it quickly. It lacks customization of the design of the widget, but they are working on improving that.
What problems is Expertise AI solving and how is that benefiting you?
We want to reduce customer service inquiries by solving their problems within the chatbot and we wanted prospects to have the capability to request a sales demo quickly from anywhere on our website.
Jared T.
VP of Digital Enablement · Mid-Market (51-1000 emp.)
“ExpertiseAI knows my website”
What do you like best about Expertise AI?
It feels like the platform actually understands my site and my customers. After moving from ChatSimple to ExpertiseAI, I was surprised by how quickly it picked up my content, FAQs, and tone of voice. The answers it gives to visitors feel on-brand and accurate. I also like the clean dashboard and how easy it is to tweak responses or add new knowledge without needing a developer.
What do you dislike about Expertise AI?
The main drawback for me is the pricing. While the quality is great, the jump between tiers feels steep for a small business or solo operator.
What problems is Expertise AI solving and how is that benefiting you?
Before using ExpertiseAI, I spent a lot of time manually answering repetitive visitor questions and trying to keep my FAQs updated. Now the AI instantly handles most inquiries on my site using my own content.
Angela X.
Software Engineer Intern · Small-Business (50 or fewer emp.)
“Genuinely Intuitive! The best AI Agent we have seen and the best priced!”
Overall experience
I would recommend Expertise AI to everyone — except a competitor.
What do you like best about Expertise AI?
Expertise AI has been a huge win for us. After rolling it out on our website, we saw about a ~50% increase in inbound corporate leads. The AI does a great job engaging corporate buyers, answering questions ~80% instantly, and pushing high-intent visitors to the right forms at the right time. Setup was genuinely plug-and-play - no dev work, no headaches. It now handles most of our pricing, registration, and purchasing questions on its own, which has taken a lot of pressure off our team and helped customers move faster to purchase.
Dominic Pedulla
“Surprisingly Good AI Enablement Tool (not just a chatbot)”
Overall experience
Expertise.ai has been a solid addition to our tech stack. It's one of the few AI tools we've used that feels built for real business use cases, not just demos or experimentation. The platform is straightforward to work with and helps teams actually do something useful with AI instead of overthinking implementation. Setup was relatively smooth. The team behind Expertise.ai has been easy to work with; responsive, knowledgeable, and genuinely interested in helping us get value out of the product. Vinay gave a nice onboarding session and Ammar reached out via email when he noticed I was hung up on something. It integrates smoothly with HubSpot and passes contact info over when forms are filled. Overall, it's a practical, well-built platform that does what it promises.
What do you like best about Expertise AI?
Easy to use without needing a lot of technical support. Helpful and responsive support team. AI summaries and information are good and accurate.
What do you dislike about Expertise AI?
If you're not a HubSpot expert it will take a bit to integrate with your HubSpot workflow, but just jump on a call with Vinay and he'll solve it quickly. It lacks customization of the design of the widget, but they are working on improving that.
Jared Twitchell
“Major upgrade with real-time visuals and advanced AI that boosted our sales”
Overall experience
Expertise AI has been a major upgrade from our previous website chatbot. We love the real-time visuals and advanced responses. We have seen an increase in user engagement and increased sales velocity through prospecting conversations.
What do you like best about Expertise AI?
Cost effective, highly responsive client services, easy to use interface, advanced AI, better user experience.
What do you dislike about Expertise AI?
No cons. This is by far the best solution in market.
Ashley Gehrig
“A Dependable, High-Performing Chatbot That Keeps Improving and Driving Measurable Results”
Overall experience
We are thrilled with the switch. We are a small team, and we needed a tool that could operate independently and reliably support our customers at any time of day. We've used this tool mostly from a customer service standpoint, but plan to venture into the lead generation and sales side of things as well moving forward.
What do you like best about Expertise AI?
It's working incredibly well for us so far. With our previous chatbot, small changes in how a question was worded caused issues, so I had six different versions of the same answer just to make sure customers were covered and things were still missed. With Expertise AI, I don't have to do that. It understands variations of the same question and matches them to the single answer we've trained. It has been simple to teach and easy to load with different types of training materials. The team at Expertise AI, specifically Ammar and Tommy, have also been amazing to work with. Any time I have shared feedback or suggested a feature, they have responded quickly and in many cases implemented the improvement within a day or two. That level of responsiveness makes it clear they are committed to building a product that truly serves their customers. The conversation starters alone have already increased the number of chats happening on our site, which means more customers are getting the answers they need quickly and reliably. Our old HubSpot chatbot resolved about 75 percent of conversations. With Expertise AI, we are consistently in the 90 to 95 percent range.
What do you dislike about Expertise AI?
I know they have a Knowledge Base, but I wish there was more documentation and resources available to reference and learn on my own about the basics of what everything means. That being said, the Expertise AI team has been very responsive whenever I have questions. There are still a few settings and tools I am learning to understand, but the product works well so I feel confident figuring things out as I go. There is a bit of a learning curve, as there is with any new tool, especially when documentation is limited. It took some time to train and dial in our base prompt to test it across different AI models and find the best fit for our needs. The time put in to train it was worth it though considering the resolution rate results we've seen so far.
Kelly Ksiazek
“A key piece that brutally simplified our lead management and became indispensable”
Overall experience
As the leader of Puntopartes, a growing company, our biggest challenge was to efficiently manage the increasing volume of business opportunities. Since we implemented this tool, the process has not only been optimized, it has been completely transformed. It has become an absolutely fundamental part of our daily operation.
What do you like best about Expertise AI?
Radical simplification: The promise of simplifying lead management is not just marketing, it is a reality. We went from having scattered information and manual processes to a clear, centralized and easy-to-manage pipeline. The impact on our efficiency has been brutal. Total visibility and control: It gave us a clarity about our sales funnel that was unthinkable before. Now, the entire team knows exactly what stage each opportunity is at, allowing us to make strategic decisions based on real data. Focus on what's important: Automating repetitive tasks has freed our team to concentrate on what really generates value: selling and building customer relationships.
What do you dislike about Expertise AI?
At first, the amount of functionality can be a bit overwhelming for a new user. However, once you get over the initial learning curve, you realize the power you have in your hands. But it's clearly not a flaw.
De Puntopartes, J.
“Saved our busy enrollment season with lightning-fast deployment and exceptional 10-minute support response time”
Overall experience
We're a school, and August is our busiest season for enrolling students. When the AI chatbot we were previously using changed pricing structures without clear notice, it left us scrambling — right when we needed it most. Enter ChatSimple. I was able to switch platforms and deploy a new chatbot overnight. Their platform is intuitive, fast, and easy to work with. I had a small technical glitch during setup, and their support team responded and resolved it within 10 minutes. Truly exceptional customer service. Some standout features I love: flexibility to choose the LLM (GPT, Gemini, Claude), voice bot capability that lets prospects speak with the bot in real-time, clean and fast deployment that didn't require jumping through technical hoops, and AI Bot can connect to Facebook, Instagram and WhatsApp. ChatSimple saved the day and gave me breathing room to plan for long-term solutions.
What do you like best about Expertise AI?
Pricing structure! Easy and fast to deploy.
What do you dislike about Expertise AI?
It really isn't a con — as their development team said they appreciated feedback and would work on a solution. But I had mentioned that I would love to be able to connect this bot to my HubSpot Inbox.
Rachel Bjerstedt
We requested a specific feature to help with data compliance, and the team implemented a working solution within the same day. The response time was excellent, and the update works perfectly.
Michael Textor
CDO @ City of Nuertingen
I've been a customer of the company since the very early days (we're now in the second annual renewal), back when Hao was almost a one-man show and the product was still called Chatsimple. I can clearly see the evolution of the tool, the team's genuine focus on supporting customers, and a development roadmap centred on features that are genuinely useful for all users. As a product originally built with an English-speaking market in mind, it's natural that some features are more tailored to the UK/US market. As a user based in Portugal, I could already be using voice chat if it were available in PT-PT, but I fully understand that it's not possible to cover every market at once. I hope you continue to grow and to develop this tool so it becomes even more powerful over time!
Duarte Drumond
Head of Marketing @ REWARD Consulting
Expertise AI has completely changed how we handle website enquiries. I used to feel like I had to constantly watch my phone to answer questions, but now the chatbot does it instantly and accurately without any effort from me. It's saved a huge amount of time, reduced interruptions during the day, and ensures customers always get a quick response. For a small, hands-on business, that peace of mind is invaluable.
Adam Oakley
Director @ Door To Store
Expertise AI Agent has been a great addition to our psychiatric practice website, helping capture leads while guiding visitors to the right information. It answers basic questions, improves navigation, and makes it easier for potential patients to find what they need.
Sulman Aziz Mirza
MD @ LouCouPsych
Expertise AI has worked exceptionally well for our chatbot purposes, and the implementation process along with creating the chatbot was very simple and easy. I highly recommend it to anyone who needs a chatbot for their company website. The chatbot has provided comprehensive answers to our customers' questions, which has freed up our support team's time for other tasks.
Jani Kilpeläinen
Customer Success Manager @ ContractZen