Growing your business becomes easy with the right AI chatbot. They can automate customer support, capture leads, and boost sales, increasing the efficiency and profitability of your business.
But choosing the right chatbot service provider isn’t easy. Two popular options you’ll come across are Expertise and Chatbase. Both offer impressive features, but which one is the best fit for your business?
In this post, we’ll give you a clear and fair comparison of Expertise and Chatbase. We’ll look at their features and aspects like ease of use, customization options, security, dashboards, pricing, and more to help you decide.
Expertise vs. Chatbase: What are they capable of?
Expertise is an advanced AI sales agent that engages with your website visitors 24/7 and turns them into your customers. It understands each visitor’s needs, tracks past conversations, and provides personalized, accurate, and helpful responses.
The AI agent recommends the right case studies, videos, and products to help visitors make quick decisions. The best part? It helps you achieve business goals like qualifying and capturing leads, booking meetings, increasing upsells and cross-sells, improving conversions, and so on.
Top features of Expertise's AI sales agent:
So, Expertise not only makes your existing customers happy but also attracts new customers and grows your revenue. Check out this case study to understand how Expertise's AI agent helped Gallery Vision automate customer support, collect 1,000+ new leads per month, and convert 70% of leads.
On the other hand, Chatbase offers a simpler AI chatbot that engages with website visitors and automates customer support. It answers FAQs and customer queries with relevant and concise responses, reducing the workload on support teams. You can also use the bot to assist employees with internal queries, such as HR or IT-related issues.
Top features of Chatbase’s AI chatbot:
In the following sections, we’ve compared Expertise and Chatbase based on six key criteria to help you choose the best fit for your business.
1. Ease of use
Expertise's AI sales agent is super easy to set up (no coding required). You can create your AI agent within five minutes with a few clicks. To train it, you just provide your website URL, sitemap, files, or text commands. You can also add FAQs and answers. Once trained, you can embed it on your website by simply pasting the code into your website’s HTML file.
Similarly, Chatbase’s AI chatbot can be trained using documents, website URLs, or sitemaps. You can also connect it with Notion and add questions and answers. Finally, you can embed the bot on your website by using the provided code.
2. Customizations
Expertise offers extensive customization options to control how your AI agent appears and behaves. You can edit the agent’s name, add welcome or popup messages, customize fonts and colors, add conversation starters, and enable sound effects.
Expertise AI also allows you to create a contact form with customizable fields. Watch this video to understand how the agent can collect work emails.
You can add specific commands to make the AI agent speak your brand. For example, you can make it humorous or positive to enhance engagement. Besides, you can access all the agent conversations, see the sources of the agent’s response, and enhance its answers using the “Improve Response” feature.
Chatbase also lets you customize the chatbot’s initial message, footer text, theme, message color, chat icon, and profile picture. Like Expertise, it has a contact form to collect leads but offers fewer customization options. However, Chatbase offers several pre-written prompts for various personas like customer support agents, sales agents, and language tutors to control how it behaves. It also has a “Revise Response” feature for editing answers.
3. Appearance
Expertise's AI sales agent has a unique appearance. It flows seamlessly as a search bar at the bottom of your site. This bold UI design grabs attention and invites visitors to engage. Visitors can type or speak queries with one click and get immediate responses. The result? Your business stands out and provides a superior user experience.
Chatbase, by contrast, appears as a basic chatbot similar to many others.
4. Dashboard and analytics
Expertise AI offers an advanced, intuitive dashboard with comprehensive details about your audience. It shows the number of conversations, messages, leads captured, and link clicks. It also shows insights like thumb-ups to understand user experience and top links clicked in the date range to track user behavior. Not to mention, the dashboard features a geographic distribution of your visitors on a world map.
Chatbase’s dashboard is a basic one. It shows the number of conversations and messages with the geographic distribution of your visitors. It also has features like sentiment analysis and custom date range filtering options.
5. Security and compliance
Expertise is GDPR, SOC 2, and CCPA compliant, ensuring strong data privacy and security. This means you can rely on it without compromising your customers’ trust.
On the other hand, Chatbase is only GDPR compliant and end-to-end encrypted.
6. Pricing
Expertise AI offers the following pricing plans:
Chatbase provides the following plans:
So, which AI chatbot should you choose?
Chatbase offers a simple chatbot that is ideal for customer support. Whereas Expertise provides an advanced AI sales agent that goes beyond answering customer queries—it recommends products, collects qualified leads, drives qualified meetings, crafts follow-up emails, and boosts sales.
Besides, Expertise has super-useful features like human-like voice interaction, hyper-personalized responses, smooth CRM integration, 175+ language support, advanced customizations, etc. All these help you attract more sales opportunities, reduce customer acquisition costs, and increase customer lifetime value.
But don’t just take our word for it. Try both chatbots’ free plans and see which one suits your needs best. If you’re ready to explore Expertise, sign up for a free trial today.