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Call Recording Analysis

A ready-to-share call summary with key takeaways, objections, and next steps.

Pipeline ManagementReviewed

Sample result

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Summarize a call recording
  1. 1
    Call Summary
    Hassan Andersson from Keystone Ventures is leading a project to furnish their new 50,000 sq ft office space.
  2. 2
    Key Objections
    1. Lead Time: The 12-week standard lead time is 2 weeks longer than their required installation date. 2. Budget: While not a hard objection yet, Hassan mentioned Priya Singh is very budget-conscious.
  3. 3
    Next Steps
    1. Internal: Check with logistics about expediting the 'Aeron-X' chair order for Keystone Ventures. 2.
  4. 4
    Stakeholders
    Hassan Andersson (Project Lead), Priya Singh (Facilities Director, Decision-Maker).

Example run

You ask

“Summarize my recent call with Hassan Andersson at Keystone Ventures.”

9:01 AM
Fetching call recording

Found recording: 'ErgoForm & Keystone Ventures Intro Call'

9:02 AM
Getting account details from CRM

Found Account: Keystone Ventures. Open Opportunity: 'New Office Furnishing', Stage: Qualification.

9:03 AM
Analyzing transcript for key takeaways

Identified project scope (50k sq ft office), 2 objections (timeline, budget), 2 stakeholders (Hassan, Priya), and 1 internal next step.

9:04 AM
You get

Call Summary & Next Steps: Keystone Ventures

9:04 AM

Who it's for

For account executives managing multiple deals who need to move from a finished sales call to a logged summary and a drafted follow-up without manual transcription. This skill is ideal for reps whose days are packed with back-to-back prospect meetings.

What it does

Every two hours, this skill scans for new recordings in Gong that meet your specified minimum duration. It analyzes the conversation to produce a concise call summary, identify key objections, and draft a personalized follow-up email based on what was discussed.

What you need

Connect your Gong account for access to call recordings and your Salesforce instance to provide deal context. During setup, you will define the minimum call length in minutes for the skill to analyze.

What you get

You receive two distinct artifacts for each qualifying call. The first is a structured call summary with takeaways and next steps, ready to log in Salesforce, and the second is a complete draft of a follow-up email for you to review and send to the prospect.

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