AI agents for healthcare
End-to-end resolution for every patient request
Agentic AI that books visits, refills prescriptions and resolves billing questions in your systems, so your staff can focus on patient care.
100社以上の企業に選ばれています。導入企業の一部
Agentic AI in action
Completed inside your systems of record
Scheduling and intake
- Books from live EHR availability
- Checks the referral and eligibility
- Sends intake forms before the visit
- Hands symptom questions to a nurse
Use cases
Built for everyday patient requests
Lab visits
Check the requisition is on file and in date, relay the prep printed on the order and book the nearest open time.
Results status
Tell patients their results are posted and their clinic has them. What results mean stays with the care team.
Cancellations and waitlists
Move or cancel visits with full options, and offer freed-up slots to patients on your waitlist.
Reminders and visit prep
Send appointment and refill reminders, and the prep instructions written on the clinician’s order.
After-hours calls
Answer nights and weekends, book or move visits, and send anything urgent straight to your nurse line.
Vaccine bookings
Check eligibility and book flu and other routine shots at the nearest pharmacy with an open slot.
New patient registration
Register new patients, collect details and insurance, and book their first visit with the right provider.
Prior authorization status
Tell patients where a request sits, what is missing and when a decision is due. The insurer decides.
Human in the loop
Escalates with full context
Symptoms, medical advice, prescribing decisions, test results and financial assistance stay with your care and billing teams. Expertise hands over a verified, documented case with the work done so far.
Why Expertise
Service your patients can see
Face to face
AI video service on your website and app, in your brand and your patient’s language.
On their screen
It walks the patient through each step and shows every change live, on their screen.
In your systems
It verifies the patient, acts in your EHR and other systems and logs every step for audit.
本番環境で実証された成果
From 9 staffed hours to 24/7 coverage
A debt relief firm now answers the 2 AM inquiries its daytime chat team missed. 1 in 5 conversations books a consultation.
事例を読む →
2.7× more leads at 90% lower cost
Tax-planning software for advisors answers pricing questions around the clock and routes support questions to its team.
事例を読む →“It frees up my team to handle other responsibilities and reduces the need for headcount.”
Logan OllingerCustomer Experience Manager, GuttergloveHow it works
Every step under your control
Full audit trail of every lookup, response and action.
Authenticate
Verify patients with your existing methods, such as the signed-in portal or a one-time code.
Understand the request
Pull only what the request needs, such as the referral, the prescription profile or the bill.
Take action
Book, refill, request renewals or set up payment plans in your EHR, pharmacy and billing systems, within the limits you set.
Confirm
Patients review the change, such as the new visit time, before anything is saved.
Document
Close the case with a reference and a full record for audit, privacy and complaint reviews.
Human review where it counts
You decide what an agent completes on its own and what needs a person to approve, such as a payment plan above a set amount.
Approved content only
Answers come from your policies, procedures and patient materials. It never gives medical advice.
A full audit trail
Every conversation, lookup and system update is logged for audit, privacy and complaint reviews.
HIPAA and SOC 2 Type II
HIPAA compliant and SOC 2 Type II audited annually, with Canadian data residency available.
Your infrastructure, your region
Dedicated hosting with data residency in Canada, the US or Europe, and your choice of model.
Always a path to a person
Patients can reach your staff at any point, and the conversation goes with them.
Every change on record
Every prompt, policy and change is versioned, so you can show what the agent was told and when.
Only what the request needs
It asks for and shares only the details a request needs, and keeps texts and voicemails free of drug and test names.
エンタープライズ導入
Built to scale with your team
Expertiseが直接伴走し、既存システムはそのまま活用。利用量の上限なしで利用を拡大できます。
Unlimited usage
Handle flu season, statement runs and Monday mornings without metering every call, chat or message.
Forward deployment
We help configure workflows, connect systems, test real scenarios and tune agents in production.
Works with your existing stack
Connect to your scheduling, EHR, pharmacy, billing, contact centre, CRM and email systems.
