Avatar and voice
Customers can switch from typing to talking, or speak face to face with an AI avatar, with the same knowledge behind every answer.
Chat with Navi
Support Chat
Smarter support chat, in every language
On-brand AI chat that answers from your knowledge, guides customers to the next step and brings in your team when it matters.
A better customer experience, around the clock
- Always-on support in every language
Answer customers around the clock, in their own language, without growing your team.
- Resolve everyday questions instantly
Handle common requests end to end on your website, WhatsApp, Messenger and more.
- Turn support chats into sales moments
Go beyond answers: book follow-ups, capture leads and recommend the right next step.
Features
Built for every kind of customer conversation
Answers with sources
Every answer can show where it came from. Customers click a source to see the exact passage, so they know they can trust it.
Chat with Max
Can I still return these boots?
Yes, if they’re unworn and it’s within 30 days of delivery. 1
1 Returns policy.pdfQuick replies and forms
Guide customers with buttons and short forms, so you collect the right details in one step.
Chat
I need help with an order.
Which order is this about?
#48213 · Arrived Oct 14#47960 · In transitSomething else
175+ languages
Customers write in their own language and the agent replies in it, using the same approved knowledge.
Chat
Français · detected
Bonjour, est-ce que je peux modifier mon adresse de livraison ?
Oui, si votre commande n’a pas encore été expédiée. Je peux envoyer la demande à notre équipe.
Insights that improve every answer
See what customers ask about, where answers fall short and how they feel. Fix knowledge gaps in a click, and your sources are re-read every week.
Proactive live chat
Bring in your team at exactly the right moment
Book a demo- Get alerted where you work
Your team is notified in the HubSpot inbox or in Slack when a customer needs a person.
- Pick up with full context
The whole AI conversation is in view, so customers never repeat themselves.
- Never leave a customer waiting
If no one is free, a ticket can be created with an AI summary of the chat.
Integrations
Works with the tools your team already uses
Google Tag ManagerInstall the chat without a developerChannels
HubSpotTwo-way sync, live chat and ticketsCRM
SalesforceSend leads and contacts to SalesforceCRM
ZendeskConnect your Zendesk help centreContent
SharePointSync documents from SharePointContent
SlackReal-time notifications for your teamAlerts
MarketoSend leads to MarketoCRM
LeanDataRoute conversations to the right ownerRouting
ZapierConnect thousands of other appsAutomation
WebhooksSend data to your own endpointAutomation
Availability depends on your plan and setup. Using another system? Talk to us about connecting it.
Utilities
Hydro-Québec Cuts Support Requests by 30%
- 30%
- fewer support tickets
- 557
- customer contacts avoided · Dec 2024
- 60 days
- to measurable impact
Common questions
Use files, Q&A and webpages as source material. Your team chooses what to connect and keeps the content current.
Support Chat works in 175+ languages. Customers can write in their own language and the agent replies in it, using the same approved knowledge.
Yes. With proactive live chat, your team is alerted in HubSpot or Slack when a customer asks for a person, and can join the chat in real time with the full AI conversation in view.
Use a configured integration to create a ticket with the conversation, details collected and steps already taken, so your team can follow up. The exact handoff depends on your support system.
Supported actions depend on the systems and integrations you configure. Together, we define what the agent can do, which permissions it needs, and where identity checks or human review are required.
Support Chat helps customers directly through chat. Agent Assist helps your employees on live calls and chats: it brings up answers, keeps procedures on track and suggests the next step.
Support Chat covers your website and messaging channels. For your phone line, Expertise AI IVR answers calls with conversational AI, resolves routine requests and transfers the rest to your team with context. What is conversational IVR?
See what Support Chat could do for your customers
Bring a few real support questions. We'll work through them together.