The Customer

Gallery Vision is a leading music distribution and publishing company. To drive growth, they needed to modernize customer service and lead management processes.

The Challenge

Gallery Vision relied heavily on manual efforts to handle customer inquiries and capture leads. This was inefficient, causing slow response times that negatively impacted the customer experience.

The Solution

Gallery Vision implemented Expertise AI Agent to automate routine customer conversations and lead capture on their website.

The Results

By integrating Expertise conversational AI, Gallery Vision achieved:

Increased Lead Volume

• 1,000+ new leads per month
• 70% of new leads successfully converted

Optimized Customer Experience

• 100+ daily automated conversations
• Immediate, 24/7 response to inquiries

Greater Operational Efficiency

• Reallocated staff to higher priorities

Gallery Vision was able to dramatically improve customer satisfaction, lead generation, and sales conversions by leveraging Expertise's AI Agent.