Brazilian City Elevates Tourist Engagement with Expertise's AI Agent

The Customer

Connecta Recife is a municipal portal that provides citizens and tourists of Recife, Brazil with information about city events, public services, and more. With over 600 services offered, they aim to facilitate efficient access to information.

The Challenge

As the central information hub, Connecta Recife was inundated with a high volume of inquiries. Manually responding to requests strained resources and led to delays, hampering citizen satisfaction and engagement. It also prevented staff from proactively developing new city initiatives.

The Solution

Connecta Recife implemented Expertise's AI Agent to provide 24/7 automated support for citizen inquiries. This enabled personalized responses in real-time while capturing insights to continuously improve services.

The Results

By integrating Expertise conversational AI solution, Connecta Recife achieved:

Enhanced Citizen Experience

• Over 300 citizen queries handled weekly
• 24x7 responses to inquiries
• Used feedback to refine and optimize interactions

Increased Operational Efficiency

• Relieved staff from reactive support roles
• Chat insights enabled proactive development of new city programs

Connecta Recife was able to elevate citizen engagement and satisfaction by leveraging AI to streamline access to city information and services. This transformed their municipal portal into an intelligent, user-friendly platform.