The Customer
Connecta Recife is the go-to municipal portal for both residents and tourists in Recife, Brazil. Offering over 600 services, it’s designed to make accessing city information, public services, and event details as seamless as possible. But as its popularity grew, so did its challenges.
The Challenge
Being the central hub for city information comes at a price: an overwhelming number of inquiries. From event schedules to public service details, the Connecta Recife team faced a daily flood of questions. The manual process of responding not only slowed down response times but also stretched their resources thin. Staff found themselves stuck in reactive roles, unable to focus on driving new initiatives for the city.
The Solution
To address these challenges, Connecta Recife turned to Expertise AI Agent. This conversational AI platform took over handling citizen inquiries 24/7, providing personalized, real-time responses. It also captured valuable insights from interactions, enabling the team to continually refine and improve services.
The Results
1. Enhanced Citizen Experience
2. Improved Operational Efficiency
What This Meant for Connecta Recife
For Connecta Recife, the shift to AI wasn’t just about answering questions faster—it was about creating a smarter, more citizen-friendly experience. By offloading routine inquiries to Expertise AI, their team could focus on what they do best: building a better city for everyone.
This transformation turned their municipal portal into more than just an information hub. It became an intelligent, engaging platform that connects the city with its people in ways that are personal, efficient, and impactful.