5 Leading Drift alternatives and competitors [2025 list]

drift-alternatives.jpg

Drift is a well-known buyer engagement platform. It helps B2B businesses interact with their website visitors and convert them into leads through personalized responses. 

But it comes with some disadvantages. Users report issues with Drift’s routing feature — it often transfers irrelevant chats to support reps or books unqualified meetings for sales teams. According to some reviews, its notification system doesn’t always send alerts when a chat starts.

Drift’s initial setup isn’t easy either. Its extensive functionality can overwhelm new users. On top of that, users have mentioned problems like buggy performance, inconsistent customer support, and integration issues.

If you want to go beyond Drift, you’re in the right place. We’ve tested several alternatives and shortlisted the best Drift replacements for you in the sections below.

5 Drift alternatives and competitors for smarter website engagement

Here are the best alternatives to Drift that can help you boost website conversions and deliver an exceptional user experience, all on autopilot.

1. Expertise AI

With over 25,000 businesses relying on Expertise AI, it's one of the best and safest Drift alternatives. Expertise AI helps you build intelligent AI SDRs that boost website engagement. The AI agent can answer visitor questions, resolve issues, and recommend products through hyper-personalized voice responses. The AI agent can also smoothly transfer chats to the right human agent when needed. 

The Expertise AI agent can generate 3x more leads. It can ask personalized questions to qualify leads and automatically save all the lead data to your CRM. This Drift chatbot alternative can also book 2x more qualified meetings with its in-built calendar integration. 

Key features of Expertise AI:

  • Human-like, hyper-personalized AI voice and text responses that hook visitors.
  • Identifies anonymous website visitors and provides their company-level data.
  • Replicates your sales motion to qualify leads and transfer them to your sales reps.
  • Boosts conversions by asking visitors to fill out forms, use discounts, or visit a page at the right time
  • Safely connects with websites (general HTML, WordPress, Shopify, Wix, GoDaddy, Webflow) and CRM platforms (HubSpot, Salesforce, Zoho, and Pipedrive)
  • Powered by advanced AI models like GPT-5, Claude and Sonnet 4
  • Incredibly simple, no-code interface with an advanced analytics
  • Speaks 175+ languages in both voice and text modes
  • GDPR, SOC 2 Type II, and CCPA compliant

Expertise AI pricing:

  • Free: 10 AI sessions/month for unlimited time
  • Pro: Unlimited AI sessions at $120/month
  • Business: Active engagement, 250 anonymous visitor identification and advanced features at $800/month
  • Enterprise: Request a free demo for custom features

2. LiveChat

If you’re looking for powerful live chat and help desk software, you should try LiveChat. This Drift alternative helps B2B SaaS and e-commerce businesses improve support and sales on their websites. Its text intelligence provides reply suggestions and real-time insights, which can enable your team to offer faster and more personalized support.

Key features of LiveChat:

  • Handles common questions with an AI chatbot
  • Agents can get instant insights and work productively with an AI copilot
  • You can share files and share your screen while chatting with customers
  • Supports 200+ integrations including Slack, Mailchimp, and Zendesk
  • You can track live chat metrics like conversions and chat satisfaction
  • Collects customer feedback to improve services
  • Intuitive interface that supports quick setup

LiveChat pricing:

  • Free: 14-day trial
  • Starter: $20 per month per user, tracks maximum 100 visitors
  • Team: $41 per month per user, tracks maximum 400 visitors
  • Business: $59 per month per user, tracks maximum 1000 visitors
  • Enterprise: Connect with their team

Related read: 5 best live chat tools for websites

3. Qualified

Qualified is the Drift alternative you should try if you're looking for an AI SDR for your website. It engages website visitors, answers their product questions, collects leads, and generates your inbound pipeline. Qualified also suggests and expands responses, helping sales reps deliver smooth and quick support. 

Key features of Qualified:

  • One-click meeting scheduling to book more sales meetings
  • Reduces the human agent effort by 50%
  • You can track your website visitors and their browsing history
  • Identify buying intent signals 
  • You can build no-code, rule-based chatbots for more engagement
  • Provides personalized offers to increase conversions

Qualified pricing:

  • Growth: Automate pipeline generation at $3,500 per month
  • Premier: Connect with their team for Qualified AI SDR
  • Enterprise: Connect with their team for custom advanced features

4. Tawk.to

This is a free live chat tool for websites. Tawk.to helps your sales reps monitor visitors, chat with them, troubleshoot issues, and guide them to the right products.

This Drift chat alternative also provides a knowledge base, ticketing, CRM, and AI chat tools. With over 3 billion visitors engaging with Tawk.to every month, it's one of the most used live chat solutions.

Key features of Tawk.to:

  • Assigns chats to the right support reps instantly
  • With 1880+ emojis, you can make interaction more impactful
  • Engages global visitors in 45+ languages
  • Supports integrations with WordPress, Shopify, Wix, Zapier, and WhatsApp
  • You can create a knowledge base to easily search for information and provide quick support
  • Unlimited agent seats
  • Easy to set up and deploy
  • Track visitors' activities like browsing, searching, and queries asked

Tawk.to pricing:

The tool is completely free. You can sign up for their live chat, CRM, and knowledge base for free.  However, it offers add-ons at the following prices:

  • Remove branding: $19 per month
  • Video and voice calls with screen sharing: $29 per month

5. Zoho 

Zoho offers a powerful CRM tool for medium and large-scale businesses. It helps you deliver personalized support that increases customer satisfaction, retention, and brand trust. 

With over 55 useful products, Zoho offers many engagement solutions for form creation, live chat, appointment scheduling, contact centers, landing page builders, and more.

Key features of Zoho:

  • Intuitive interface that supports minimal learning curve
  • Simplify workflows to increase productivity by 27%
  • Supports 28 languages including German, French, and Spanish
  • Keeps your data safe with advanced encryption and intrusion prevention measures
  • Connect with customers across email, phone calls, chat, Facebook, and Twitter
  • Analyze sales and customer data to uncover valuable insights
  • Connects with 1000+ tools like G Suite, AWS, Outlook, and Microsoft 365
  • GDPR, SOC, HIPAA-compliant

Zoho pricing:

  • Free: Supports up to three users
  • Standard: $14 per month per user
  • Professional: $23 per month per user
  • Enterprise: $40 per month per user
  • Ultimate: $52 per month per user

Related read: How an AI chatbot for CRM can create raving fans for your business

Summing Up

The above Drift alternatives and competitors can help attract more sales opportunities and deliver unmatched customer support. Here's a quick breakdown:

  • Expertise AI: Advanced AI agent for inbound sales and support
  • LiveChat: Useful live chat and help desk tool
  • Qualified: AI SDR for engagement and pipeline generation
  • Tawk.to: Free live chat and help desk tool with basic features
  • Zoho: Powerful and secure CRM that delights customers

Expertise AI provides you 10 AI sessions for unlimited time for free. Sign up for a free trial to see how it can level up your business.