Inbound calls
Customers call you- Appointment scheduling and changes
- Order and delivery status
- Account and billing questions
- Troubleshooting and focused support
- Claims and service intake
Voice Agents
AI voice agents for every customer call
Handle inbound and outbound calls with natural, multilingual conversations that resolve requests end to end.
80%+customer queries resolved by AI99.9%accuracy, even in niche use cases
175+languages, detected automatically
24/7calls answered and made on your schedule
What is an AI voice agent?
One focused agent for every high-volume call
An AI voice agent holds a natural phone conversation and completes a defined task, inbound or outbound. It verifies the customer, takes action in your systems and confirms the result, then passes anything out of scope to a person.
Outbound calls
You call customers- Appointment reminders and confirmations
- Payment reminders and collections
- Renewals and plan changes
- Service follow-ups and surveys
- Callbacks for missed calls
Same knowledge, systems and handoff rules in both directions.
Try it live
Get a call from our agent
Leave your name and number and our AI agent will call you. Hear how it sounds and handles a real conversation.
This is a demo. Yours is configured around your contact drivers, systems and policies.
Outbound calling
Let our agent call you
Enter your number and experience an AI outbound call for yourself.
Features
Every call, handled end to end
Book a demoMultilingual conversations
Talk with callers in 175+ languages, including Canadian French. Voice agents detect the language automatically and switch mid-call without missing a step.
End-to-end resolution
Verify the caller, look up their account, update bookings and orders, and send a confirmation by text, all before the call ends.
Call activity · Camille Tremblay1:12
- Identity verifiedEmail
- Visit foundThu 10:00 AM
- RescheduledFri 2:00 PM
- Confirmation textedSMS
Resolved on the callNo transfer needed
Proactive outbound calls
Run reminder, renewal and follow-up campaigns at scale, within the calling windows, consent rules and do-not-call lists you set.
Outgoing call0:24
Camille TremblayAppointment reminderWarm handoffs
When a request is out of scope, the call goes to the right person with the transcript, a summary and everything already done.
Transfer from AI agentBilling team
Camille TremblayNorthfield Energy customerVerified
Summary
Moved her technician visit to Friday at 2pm. Now asking why her October bill went up.
Transcript attachedVisit rescheduled
Guardrails on every call
Set the rules each voice agent follows: what it can talk about, which actions need verification and when a person steps in.
GuardrailsReschedule agent
- Approved topics only
- Verify before any change
- Hand off when asked
Tested before launch
Simulate real calls and edge cases before going live, then review transcripts, QA scores and outcomes on every call.
Simulated calls · Reschedule agentBefore launch
- Asks for a weekend slotPassed
- Fails the identity checkPassed
- Switches to FrenchPassed
- Asks about a refundReview
Platform
Built for real call volumes
Book a demo24/7 and after hours
Calls answered at 3am, on holidays and during outages.
Handles call spikes
Hundreds of calls at once, inbound or outbound, with no hold queue.
Answers from your knowledge
Grounded in your help centre, policies and documents, with guardrails on what it says.
Voicemail detection
Leaves the right message when nobody answers and tries again later.
SMS during and after calls
Texts links, codes, confirmations and summaries while you talk.
Live monitoring
Supervisors can listen to live calls and step in at any point.
Voice on your website
Visitors can talk to the same agent from your site’s chat widget.
APIs and webhooks
Connect any system with open APIs, webhooks and custom actions.
Customer support platform
One platform for every support channel
Voice agents share knowledge, workflows and integrations with the rest of Expertise customer support, so what you build once works on every channel.
- 01Support ChatBuild the knowledge and service workflows that also power voice.Learn more
- 02Agent AssistGuide employees on the calls that still need a person.Learn more
- 03Voice AgentsAutomate one high-volume call type, inbound or outbound, end to end.You’re here
- 04AI IVRBring proven tasks together behind one conversational phone line.Learn more
Use cases
Industries using AI voice agents
Every industry has calls that follow the same pattern day after day. Voice agents take those calls on, inbound and outbound, so your team can focus on the conversations that need them.
Insurance
Claims intake calls, renewal reminders and follow-ups for missing documents.
Banking / Finance
Payment reminders, card activation and application updates, with callers verified first.
Retail
Order status, delivery changes and return pickups, inbound or outbound.
Manufacturing
Order status, dealer callbacks and warranty intake, logged in your systems.
Airlines
Proactive schedule-change calls and rebooking, in the traveller’s language.
Logistics
Delivery confirmations, missed-delivery rebooking and driver callbacks.
Utilities
Outage updates, technician visit reminders and payment arrangements, 24/7.
Telecommunications
Installation reminders, plan renewals and line troubleshooting calls.
Integrations
Keep your phone system. Add voice agents.
Keep your numbers and connect through Twilio, Genesys, Five9, NICE, Amazon Connect or any SIP, PSTN or WebRTC provider. Voice agents read and update your CRM, helpdesk, calendars and order systems during the call, with no migration needed.
Utilities
Hydro-Québec Cuts Support Requests by 30%
- 30%
- fewer support tickets
- 557
- customer contacts avoided · Dec 2024
- 60 days
- to measurable impact
Enterprise-grade security on every call
Control what each voice agent can access, what it can do on a call, who it can call and when a person steps in.
Certified and compliant
SOC 2 Type II and SOC 3 audited annually, with HIPAA, GDPR and CCPA compliance. PCI DSS compliance available upon request.
Sensitive data protected
Personal and payment details are redacted from transcripts and recordings, and encrypted in transit and at rest.
Approved content only
Answers come from the policies, help articles and procedures you load. Nothing else.
Verified before any change
Callers pass the identity checks you set before account details are shared or records are updated.
Contact rules built in
Outbound calls follow the calling windows, consent records and do-not-call lists you set.
A full audit trail
Every call, recording, lookup and system update is logged for QA and compliance review.
Always a path to a person
Callers know they’re speaking with AI and can reach your team at any point, with the conversation passed along.
Your infrastructure, your region
Dedicated hosting with data residency in Canada, the US or Europe, and your choice of model.
Questions about AI voice agents
An AI voice agent holds natural phone conversations with your customers and completes a defined task, such as rescheduling an appointment or confirming a delivery. It verifies the caller, takes action in your systems and hands off to a person when a request is out of scope.
Yes. Voice agents make reminder, confirmation, renewal, payment and follow-up calls. You set the calling windows, retry rules and do-not-call lists, and they leave a voicemail or send a text when nobody answers.
An AI IVR is the front door to your phone line: it works out why someone is calling, then resolves or routes the call. A voice agent focuses on one task, inbound or outbound, and completes it end to end. Many teams start with one voice agent and grow into an AI IVR. See AI IVR
Yes. You keep your numbers and connect through SIP, Twilio or contact centre platforms such as Genesys, Five9, NICE and Amazon Connect.
It transfers the caller to the right person with the transcript, a summary and what’s already done. Callers can ask for a person at any time, and outbound calls can book a callback instead.
175+ languages, including Canadian French. It detects the caller’s language automatically and can switch mid-call.
Yes. Expertise is SOC 2 Type II audited and HIPAA, GDPR and CCPA compliant, with PCI DSS compliance available upon request. Personal details are redacted and all data is encrypted.
Hear a voice agent for yourself
Get a call from our AI agent in under a minute, or book a demo built around your own calls.