AI agents for manufacturing

Answer technical product questions, keep RFQs and orders moving, and automate repetitive service and operations work across customers, dealers, suppliers, and internal teams.

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>99%customer chats resolved autonomouslyGutterglove · Building materials21%fewer product-related support interactions YoYGutterglove99.9%accuracy on complex technical explanationsSolimar Systems · Technical operations

Trusted by 100+ enterprises, including

Customer, dealer & distributor service

Resolve product questions without the back-and-forth

  • Resolve high-volume product inquiries

    Answer questions about specifications, compatibility, installation, lead times, service policies, and product selection from approved content.

  • Support parts, warranty, and RMA requests

    Capture part or serial details, issue information, and supporting context, then route the request to the right service workflow.

  • Keep customers informed after the sale

    Provide order, shipment, warranty, or service-status updates when connected to the relevant approved systems.

  • Cover dealers across time zones and languages

    Give distributors and customers consistent support across chat, voice, and phone without adding the same staffing load.

Assembly line with robotic welding cells
Engineers reviewing a robotic cell with a tablet

Sales & RFQ intake

Turn RFQs into faster sales follow-up

  • Capture complete RFQ intake

    Collect part numbers, quantities, target dates, technical requirements, and other details before the request reaches your sales team.

  • Answer technical pre-sales questions

    Use approved datasheets, product documentation, and specifications to help buyers understand fit before involving engineering.

  • Route to the right estimator or sales engineer

    Send complete opportunities to the right person with the requirements and conversation context already attached.

  • Keep open opportunities from going quiet

    Follow up on quote requests, book technical reviews, and surface RFQs that still need a next step.

Operations & supplier coordination

Keep supplier and internal workflows moving

  • Chase PO acknowledgements and promised dates
  • Collect supplier documents and certifications
  • Put SOPs and technical knowledge within reach
  • Route exceptions to the right owner
Two engineers reviewing technical drawings

Proven outcomes in production

All customer stories
Gutterglove case study

>99% of customer chats resolved autonomously

A manufacturer with multiple product brands used Expertise to reduce repetitive product-research inquiries and help customers find the right product faster.

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Solimar Systems case study

99.9% accuracy on deep technical content

Support and back-office teams use Expertise daily to surface precise answers from decades of specialized technical material.

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“It frees up my team to handle other responsibilities and reduces the need for headcount.”
Logan OllingerLogan OllingerCustomer Experience Manager, Gutterglove

Governance and oversight

Control what agents can access, what they can do, and when a person needs to step in.

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  • Human review where it counts

    Choose which actions an agent can complete and which require approval.

  • Approved knowledge only

    Ground answers in the product data, manuals, SOPs, policies, and documentation you approve.

  • A full audit trail

    Log conversations, workflow actions, and system updates for review.

  • SOC 2 Type II and SOC 3

    Audited annually, with enterprise security controls.

  • Your infrastructure, your region

    Choose deployment and data-residency options based on your architecture and requirements.

  • Always a path to a person

    Escalate technical, sensitive, or exception cases with the context already attached.

  • Every change on record

    Version agent instructions and knowledge so teams can understand what changed and when.

  • Enterprise SSO and roles

    Control who can access, configure, and manage agents.

Enterprise deployment

Built to scale across teams and operations

Work directly with Expertise, keep the systems you already run, and expand usage without credit limits.

  • Unlimited usage

    Run high-volume customer, dealer, and internal workflows without metering every interaction.

  • Forward deployment

    We help configure workflows, connect systems, test real scenarios, and tune agents in production.

  • Works with your existing stack

    Connect to CRM, ERP or order data where available, service systems, product knowledge, document repositories, email, and internal tools.

Frequently asked questions

Yes. Agents can use approved product documentation, manuals, specifications, warranty policies, and other company knowledge to answer customer, dealer, and employee questions. Questions outside the approved scope can be routed to a person.

Yes. Agents can handle common product, order, service, and warranty inquiries across digital and voice channels, including multilingual interactions.

Expertise can support warranty and RMA intake by collecting required details, guiding the customer through the process, creating structured handoffs, and connecting to approved systems where integrations are available.

Expertise is designed to work around the systems you already use. The exact integrations depend on the workflow and the systems involved.

Yes. Custom agents can use approved internal knowledge to help employees find procedures, manuals, specifications, and other operational information.

No. Expertise can support the information gathering, coordination, documentation, and routing around those workflows while judgment-heavy decisions stay with your people.

Put AI to work across your manufacturing operation

Start with customer service, RFQ intake, dealer support, supplier coordination, or another repetitive workflow your team handles every day.

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