AI agents for energy & utilities
Resolve customer inquiries, guide rate and service journeys, and automate repetitive work with AI agents built for utility and energy operations.
Trusted by 100+ enterprises, including
Customer care & contact centre
Resolve routine utility contacts on the first touch
Resolve high-volume contact drivers in self-service
Answer common questions about billing, rates, meter readings, account changes, service status, and next steps from approved content.
Reduce AHT with faster intake
Capture the contact reason, relevant details, and service context before the interaction reaches a live agent.
Improve FCR with smarter routing
Send billing, technical, or account exceptions to the right queue with the transcript and relevant context attached.
Protect service levels during peak demand
Absorb outage-related, seasonal, evening, and weekend volume across chat, voice, and multiple languages without adding the same FTE load.
Customer acquisition & program enrollment
Turn interest into enrollment & service
Guide customers to the right rate or program
Explain rates, incentives, rebates, and participation requirements using approved information.
Qualify new service and commercial inquiries
Capture need, location, timing, and service requirements before routing to the right team.
Convert program interest into the next step
Book appointments or guide customers to the right enrollment or service path while intent is high.
Follow up on high-intent opportunities
Re-engage customers who started a program, service, or commercial inquiry but did not finish.
Service operations & internal workflows
Keep service operations moving
- Put approved procedures and knowledge at the frontline
- Automate recurring follow-up and case work
- Support commercial and account workflows
- Surface knowledge gaps and recurring customer issues
Proven outcomes in production
557 customer contacts avoided in one month
Circuit Electric uses Expertise to answer routine customer questions and reduce avoidable human handling as service demand grows.
Read the story →
30% fewer support tickets
Customers find answers in self-service before they need to contact the support team.
Read the story →“The results have exceeded our expectations, lowering costs and improving customer experience.”
Félix NormandinTeam Lead, Customer Experience · Circuit ElectricGovernance and oversight
Control what agents can access, what they can do, and when a person needs to step in.
Human review where it counts
You decide what an agent completes on its own and what requires employee review.
Approved content only
Answers come from the rates, program rules, service procedures, and knowledge you approve.
A full audit trail
Conversations, workflow actions, and system updates can be logged for review.
SOC 2 Type II and SOC 3
Independent assurance for enterprise security controls.
Your infrastructure, your region
Choose infrastructure and data-residency options based on your requirements.
Always a path to a person
Technical, safety-sensitive, and exception cases can be routed to the appropriate team.
Every change on record
Version agent instructions and approved knowledge as rates, programs, and procedures change.
Enterprise SSO and roles
Control who can access and manage agents.
Enterprise deployment
Built to scale with your operation
Work directly with Expertise, keep the systems you already run, and expand usage without credit limits.
Unlimited usage
Run high-volume customer and internal workflows without metering every interaction.
Forward deployment
We help configure workflows, connect systems, test real scenarios, and tune agents in production.
Works with your existing stack
Connect to CRM, contact centre, customer information, case management, knowledge, scheduling, email, and other approved systems where required.
Frequently asked questions
Put AI to work across utility customer and service operations
Resolve more customer contacts, simplify complex service journeys, and automate the recurring work around them.