AI agents for logistics

Keep every shipment moving without adding headcount

Agentic AI that answers, acts and follows through on customer requests in your systems, with your team in control of exceptions.

Book a demoWatch the demo
G2 rating: 4.9 out of 5SOC 2 Type II & SOC 3GDPRCCPAHIPAA

Trusted by 100+ enterprises, including

Agentic AI in action

Resolved in one conversation

0:00

Quote and booking

  • Builds the shipment from saved details
  • Prices it from the customer’s agreement
  • Offers a volume quote when there’s room
  • Books the pickup with the paperwork

Use cases

Built for everyday shipping requests

  • Delivery appointments

    Book and move delivery and dock appointments with the receiver, and update every contact on the shipment.

  • Delivery exceptions

    Correct an address, hold freight at the terminal or book a redelivery, confirmed in your shipping system.

  • Proof of delivery and documents

    Send the signed delivery receipt, bill of lading or invoice copy as soon as a customer asks for it.

  • Statements and payments

    Explain what’s owed on the account and take payment on open invoices, with a receipt sent by email.

  • Delay alerts

    Tell shippers and receivers about a delay before they call, with the new delivery time from your tracking.

  • Shipment status

    Answer status requests from shippers, brokers and their bots by PRO, bill of lading or PO number.

  • Billing and reweigh disputes

    Explain a reweigh or accessorial charge with the inspection record, then credit it within your limits.

  • Customs holds and duties

    Explain a duty or brokerage bill and take payment, with classification left to the licensed customs broker.

Human in the loop

Escalates with full context

Rates below your floor, credit holds, hazmat and high-value freight, service credits above your limit and every claim decision stay with your team. Expertise hands over a verified, documented case with the work done so far.

Book a demo
A warehouse worker with a clipboard between racks, seen in silhouette

Why Expertise

Service your customers can see

  • Face to face

    AI video service on your website and app, in your brand and your customer’s language.

  • On their screen

    It walks the customer through each step and shows every change live, on their screen.

  • In your systems

    It verifies the customer, acts in your shipping systems and logs every step for audit.

Proven outcomes in production

All customer stories
BigBuy case study

100–200 tickets offloaded every month

An ecommerce wholesale and fulfilment platform with 400,000+ products answers order, shipping and post-sales questions around the clock.

Read the story →
Circuit Electric case study

557 customer contacts avoided in one month

Circuit Electric uses Expertise to answer routine customer questions and reduce avoidable human handling as service demand grows.

Read the story →
“It frees up my team to handle other responsibilities and reduces the need for headcount.”
Logan OllingerLogan OllingerCustomer Experience Manager, Gutterglove

How it works

Every step under your control

Full audit trail of every lookup, response and action.

  1. Authenticate

    Verify customers with your existing methods, such as the signed-in portal, account number or a one-time code.

  2. Understand the request

    Pull the account, pricing agreement, shipments, tracking events and documents needed to act on it.

  3. Take action

    Make the change in your shipping, pricing and claims systems, within the limits you set.

  4. Confirm

    Customers review the change, such as the rate, pickup window or claim amount, before anything is saved.

  5. Document

    Close the case with a reference number and a full record for audit, billing disputes and service reviews.

Governance and oversight

Control what agents can access, what they can do, and when a person needs to step in.

AICPA SOCGDPRCCPAHIPAA
Visit the Trust Center

  • Human review where it counts

    You decide what an agent completes on its own and what needs a person to approve, such as rates below your floor.

  • Approved content only

    Answers come from the tariffs, pricing agreements, rules and procedures you load. Nothing else.

  • A full audit trail

    Every conversation, lookup and system update is logged for audit, billing disputes and claims review.

  • SOC 2 Type II and SOC 3

    Audited annually, with Canadian data residency available.

  • Your infrastructure, your region

    Dedicated hosting with data residency in Canada, the US or Europe, and your choice of model.

  • Always a path to a person

    Customers can reach your staff at any point, and the conversation goes with them.

  • Every change on record

    Every prompt, policy and change is versioned, so you can show what the agent was told when tariffs and fees changed.

  • Enterprise SSO and roles

    Single sign-on and role-based access, so only the right staff can change what agents do.

Enterprise deployment

Built to scale with your team

Work directly with Expertise, keep the systems you already run, and expand usage without credit limits.

  • Unlimited usage

    Handle peak season, weather delays and month-end volume without metering every call, chat or email.

  • Forward deployment

    We help configure workflows, connect systems, test real scenarios and tune agents in production.

  • Works with your existing stack

    Connect to your transportation management system, pricing engine, dock scheduling, claims system, contact centre, CRM and email.

Frequently asked questions

A tracking bot answers “where is my freight?” and routes the rest to your team. Expertise is agentic AI: it verifies the customer, then finishes the request in your systems, such as booking a pickup, moving a delivery appointment or filing a claim, within the limits you set. Your team gets a finished, documented case instead of a transfer.

Yes. It builds the shipment from the customer’s saved details, prices it from their pricing agreement or your tariff, offers volume quotes inside the floor your pricing team sets, and books the pickup with the bill of lading, labels and pickup confirmation.

It reads the reason from your tracking events, rebooks the pickup on the next open route, moves the delivery appointment with the receiver and sets delivery alerts. It waives small fees within your policy, and larger service credits go to your team.

Yes, up to the decision. It checks the delivery receipt, collects the photos, the supplier invoice and your own documents, files a complete claim, books the inspection and sends the acknowledgement. Your claims team decides liability and payment.

Yes. It asks for the commercial invoice, adds the PAPS or PARS number and sends both to the customs broker before pickup. Classification, duties and customs decisions stay with the licensed broker.

Rates below your floor, new accounts and credit holds, hazmat and high-value freight, service credits above your limit, claim decisions and anything a customer escalates. When it hands over, your team gets a verified customer, the transcript and the work already done.

Yes. Navi introduces itself as your AI assistant, the label stays on screen, and customers can ask for a person at any point. The conversation and the case go with them.

Yes. Video, voice and chat work in 175+ languages, including English, Canadian French and Spanish, with the same approved knowledge behind every conversation.

Enterprise deployments can include Canadian data residency, dedicated infrastructure, access controls, human approvals, auditability and model options based on your requirements.

Which request fills your queue? Let’s resolve it live.

Bring your most common call reason to a demo. We’ll show the agent finish it, with every step on record.

Book a demoGet started